COURSES
Principles of Knowledge Management
Course Code
252044
Knowledge management is the conscious process of defining, structuring, retaining, and sharing the knowledge and experience of employees within an organisation. The main goal of knowledge management is to improve an organisation’s efficiency and save knowledge within the company.
Often it is referring to training and learning in an organisation or of its customers. It consists of a cycle of creating, sharing, structuring, and auditing knowledge, to maximise the effectiveness of an organisation?s collective knowledge.
There are many approaches for developing a knowledge management strategy, each supported by a holistic model of KM processes. The first step in the process is to identify the key staff groups in the organisation. While the needs analysis activities focused on the ?bottom-up? aspects of the KM project, the overall strategic focus must also be identified. The needs analysis and strategic input will highlight a broad range of issues and needs throughout the organisation.
What you will learn in this course!
- Demonstrate knowledge and understanding of the concepts and components of knowledge management.
- Analyse a unit according to the entity’s knowledge management policies and procedures.
- Develop a knowledge management implementation plan for a unit.
Who this course is for?
This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
INTRODUCTION
- Outcomes
- Demonstrate knowledge and understanding of the concepts and components of knowledge management.
- Analyse a unit according to the entity’s knowledge management policies and procedures.
- Develop a knowledge management implementation plan for a unit.
DEMONSTRATE KNOWLEDGE AND UNDERSTANDING OF THE CONCEPTS AND COMPONENTS OF KNOWLEDGE MANAGEMENT
- Outcome
- Demonstrate knowledge and understanding of the concepts and components of knowledge management.
- What is Knowledge Management?
- Why is Knowledge Management so Important?
ANALYSE A UNIT ACCORDING TO THE ENTITY’S KNOWLEDGE MANAGEMENT POLICIES AND PROCEDURES
- Outcome
- Analyse a unit according to the entity’s knowledge management policies and procedures.
- Development of a Good Knowledge System
DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY
- Outcome
- Develop a knowledge management implementation plan for a unit.
- Approaches
- Target the critical issues with the KM strategy
- Strategic Input
- Common Findings
Multiple Choice Assessment
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