COURSES
eMail Management
Course Code
116935
Many workplaces rely on email to help employees stay connected and to communicate with clients. However, the law regarding email usage is sometimes confusing, and many companies lack a policy regarding how employees can and cannot use email in the workplace.
Email is an important method of business communication. Used properly, it is extremely efficient and effective and can transmit all kinds of electronic data.
Being able to make ourselves a bit more productive with our emails, making use of folders and to flag messages and not using the inbox as a to do list. This course will touch on the importance regarding the functions of an address book.
What you will learn in this course!
- Explain legal, ethical, and organisational issues in relation to the use of E-mail.
- Work with multiple E-mail messages.
- Manage E-mail messages.
- Use the address book facilities of an electronic mail application.
Who this course is for?
This course is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.
INTRODUCTION
- Outcomes
- Explain legal, ethical, and organisational issues in relation to the use of Email.
- Manage E-mail messages.
- Use the address book facilities of an electronic mail application.
LEGAL, ETHICAL AND ORGANISATIONAL ISSUES RELATING TO THE USE OF EMAIL
- Outcome
- Explain legal, ethical, and organisational issues in relation to the use of Email.
- Communication in the Workplace
- Benefits and limitations of using email.
- Security when using the internet and electronic messaging.
MANAGING EMAIL ACCOUNTS
- Outcome
- Manage E-mail messages.
- Outlook’s default folders
- Creating your own folders
- To place items into folders
- Sorting E-mail messages within a mail folder
- Flag incoming messages for follow-up
THE ADDRESS BOOK
- Outcome
- Use the address book facilities of an electronic mail application.
- The Address Book
- Sort names in the Address Book
Multiple Choice Assessment
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$40
- Language: English
- Duration: 20 hours
- Skill Level: Beginner
- Lessons: 4
- Quizes: 1
- Certificate of Completion
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