COURSES
Email: Send and Receive Messages
Course Code
116945
Electronic mail (also known as email or e-mail) is one of the most used services on the Internet, allowing people to send messages to one or more recipients.
Most of us feel overwhelmed by email. Although it is a great communication tool, people often overuse it. When you manage it effectively, you can significantly boost your productivity.
Also, try to keep your inbox as clear as possible. Organize mail using folders like “Action,” “Waiting,” and “Archives,” And when you do check mail, use the two-minute rule ? immediately handle any email that you can read and respond to in two minutes or less.
What you will learn in this course!
- Understand the concepts and terms of electronic messaging.
- Create and send an E-mail message.
- Receive and respond to E-mails.
- Work with multiple E-mail messages.
- Adjust settings to customise the view and preferences of the E-mail application.
Who this course is for?
This is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.
INTRODUCTION
- Outcomes
- Understand the concepts and terms of electronic messaging.
- Create and send an E-mail message.
- Receive and respond to e-mails.
- Print an E-mail message.
- Work with multiple E-mail messages.
- Adjust settings to customise the view and preferences of the Email application.
UNDERSTAND THE CONCEPTS AND TERMS OF ELECTRONIC MESSAGING
- Outcome
- Understand the concepts and terms of electronic messaging.
- Introduction to email
- How email works (MTA, MDA, MUA)
- Benefits and limitations of using email.
CREATE AND SEND AN E-MAIL MESSAGE
- Outcome
- Create and send an E-mail message.
- Starting up and closing Outlook
- Addressing mail messages
- Naming and manipulating the header appropriately.
- Attaching and manipulating message attachments
- A connection is established with an Internet Service Provider
- The E-mail is sent to and received by the intended recipients.
RECEIVE AND RESPOND TO E-MAILS
- Outcome
- Receive and respond to E-mails.
- Identifying and displaying the email contents
- Precautions when receiving emails and attachments.
- Viewing an email message in the Inbox
- Viewing, Forwarding and Saving attachments
- Flagging messages for future reference or further action
- Mark a message as read or unread
- Replying to email messages
PRINT AN E-MAIL MESSAGE
- Outcome
- Print an E-mail message.
- Printing emails
WORK WITH MULTIPLE E-MAIL MESSAGES
- Outcome
- Work with multiple E-mail messages.
- Opening and switching between multiple messages
- Copying and deleting texts between emails and other applications
- Deleting Messages
ADJUST SETTINGS TO CUSTOMISE THE VIEW AND PREFERENCES
- Outcome
- Adjust settings to customise the view and preferences of the Email application.
- Changing the toolbar menus
- Customize Toolbars and Menus in Outlook
Multiple Choice Assessment
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- Duration: 20 hours
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- Lessons: 7
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