COURSES
Establish and Maintain Workplace Relationships
Course Code
252027
People are the most valuable organisational resource. Building positive work relationships can help managers to achieve their goals and can become their single greatest resource for future success.
As part of the management function, managers are expected to set an example. In setting this example, managers need to realise that successful and effective communication is not a one-way process. Communication is a matter of creating and building human relationships and not just about facts.
Managers must deal with their operational functions, but also deal with their own set of challenging pressures and priorities. Managing their relationship with their own managers perhaps is the single most important ingredient to perform at their best to accomplish the unit?s objectives.
What you will learn in this course!
- Liaising and networking with internal and external stakeholders.
- Devising and applying a strategy to establish constructive relationships with team members in a unit.
- Devising and applying a strategy to establish constructive relationships with managers.
- Identifying and minimising personal conflict in the workplace.
Who this course is for?
This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
INTRODUCTION
- Outcomes
- Liaise and network with internal and external stakeholders.
- Devise and apply a strategy to establish constructive relationships with manager(s)
- Identify and minimise personal conflict in a unit.
- Devise and apply a strategy to establish constructive relationships with team members in a unit.
LIAISE AND NETWORK WITH INTERNAL AND EXTERNAL STAKEHOLDERS
- Outcome
- Liaise and network with internal and external stakeholders.
- What is networking?
- What is internal networking?
- What is external networking?
DEVISE AND APPLY A STRATEGY TO ESTABLISH CONSTRUCTIVE RELATIONSHIPS WITH MANAGER(S)
- Outcome
- Devise and apply a strategy to establish constructive relationships with manager(s).
- Developing Relationships
- Organisational Communication
IDENTIFY AND MINIMISE PERSONAL CONFLICT IN A UNIT
- Outcome
- Identify and minimise personal conflict in a unit.
- What is conflict?
- Understanding Conflict and its resolution methods
- Understanding the Theory: Conflict Styles
- Understanding the Theory: The “Interest-Based Relational Approach
DEVISE AND APPLY A STRATEGY TO ESTABLISH CONSTRUCTIVE RELATIONSHIPS WITH TEAM MEMBERS IN A UNIT
- Outcome
- Devise and apply a strategy to establish constructive relationships with team members in a unit.
- Introduction
- The Johari Window
- The Johari Window in a Team Context
- Resolving Workplace Conflict
Multiple Choice Assessment
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$120
- Language: English
- Duration: 6 hours
- Skill Level: Intermediate
- Lessons: 5
- Quizes: 1
- Certificate of Completion
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