COURSES

PC User Support

Course Code

14919

Review
5/5

$100

Receiving computer user?s problems, you first need to know how to define a problem then to evaluate the solutions. Common PC problems, listed. Steps to seek a solution will be covered in the course.

Implement solutions and then ensure that solutions are effective, go back and review and modify your solutions. Remember to consult stakeholders during the implementation. Close the resolved problems, reporting on what was done. Record a solution to organisation standards and procedures, what was the problem, explain the symptoms, when it was reported and outline the steps of troubleshooting how it was resolved.

Unresolved computer problems, communicate with the user about how the resolution to the problem is progressing. Unresolved problems and support agreements, if the solution takes longer than expected according to the support agreement, you need to supply a computer to use until the problem has been solved.

What you will learn in this course!

  • Receive computer users’
  • Investigate computer users’ problems.
  • Implement solutions to computer users’
  • Close resolved computer user`s problems.
  • Forward unresolved computer user`s problems to appropriate areas.
  • The performance of all elements is to a standard that allows for further learning in this area.

Who this course is for?

To provide a fundamental knowledge of the areas covered. For those working in or entering the workplace in Systems Support.

INTRODUCTION

  • Outcomes
    • Receive computer user’s problems.
    • Investigate computer user’s problems.
    • Implement solutions to computer user’s problems.
    • Close resolved computer user’s problems
    • Forward unresolved computer user’s problems to the appropriate

 

SESSION 1: RECEIVE COMPUTER USER’S PROBLEMS

  • Outcome
    • Receive computer user’s problems.
  • Introduction
  • How to define a problem
  • Evaluate Solutions
  • Common PC Problems

 

SESSION 2: INVESTIGATE COMPUTER USER’S PROBLEMS

  • Outcome
    • Investigate computer user’s problems.
  • How to troubleshoot a computer problem

 

SESSION 3: IMPLEMENT SOLUTIONS TO COMPUTER USER’S PROBLEMS

  • Outcome
    • Implement solutions to computer user’s problems.
  • Implement Solutions
  • Ensure that solutions are effective.
  • Reviewing and modifying solutions
  • Consulting stakeholders during implementation

 

SESSION 4: CLOSE RESOLVED COMPUTER USER’S PROBLEMS

  • Outcome
    • Close resolved computer user’s problems.
  • Close resolved problems
  • Record a solution to organisation standards and procedures.
  • Problem Solving Techniques

 

SESSION 5: Forward unresolved computer user’s problems to appropriate area

  • Outcome
    • Forward unresolved computer user’s problems to the appropriate
  • Unresolved PC problems
  • Unresolved problems and Support agreements

 

Multiple Choice Assessment

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