COURSES

Technical PC Support

Course Code

14938

Review
5/5

$100

Troubleshooting technical computer problems could be a hardware or software problem. The immediate goal of troubleshooting any problem should be to restore functionality as quickly as possible. The troubleshooting uses industry recommended procedures to identify the cause of the problem, system analysis, development, and maintenance. Undiagnosed problems must be sent to expert support staff for assistance.

Provide solutions to technical computer problems, including time estimates and cost and resources. The time estimate is the critical part of repairing.

Problem Management works together with Incident Management and Change Management to ensure that IT service availability and quality are increased. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business-critical systems.

What you will learn in this course!

  • Troubleshoot technical computer problems, identifying possible courses of action.
  • Provide solutions to technical computer problems, including time estimates, cost and resources needed.
  • Maintain information logs of problems identified.

Who this course is for?

To provide a fundamental knowledge of the areas covered for those working in or entering the workplace in Systems Support.

INTRODUCTION

  • Outcomes
    • Troubleshoot technical computer problems, identifying possible courses of action.
    • Provide solutions to technical computer problems, including time estimates, cost, and resources.
    • Maintain information logs of problems identified.

 

SESSION 1: TROUBLESHOOT TECHNICAL COMPUTER PROBLEMS, IDENTIFYING POSSIBLE COURSE OF ACTION

  • Outcome
    • Troubleshoot technical computer problems, identifying possible courses of action.
  • Specific hardware problems
  • Common software problems
  • The troubleshooting uses information sources to identify known problems.
  • The troubleshooting industry recommended procedures to identify the cause of the problem.
  • Troubleshooting results in undiagnosed problems to be forwarded to technical expert support staff for assistance.

 

SESSION 2: PROVIDE SOLUTIONS TO TECHNICAL COMPUTER PROBLEMS, INCLUDING TIME ESTIMATES, COST AND RESOURCES

  • Outcome
    • Provide solutions to technical computer problems, including time estimates, cost, and resources.
  • Project Estimation and scheduling.

 

SESSION 3: MAINTAIN INFORMATION LOGS OF PROBLEMS IDENTIFIED

  • Outcome
    • Maintain information logs of problems identified.
  • Maintain information logs of problems identified.

 

Multiple Choice Assessment

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