COURSES

Communication Management in the Workplace

Course Code

264408

Review
5/5

$60

Communication is one of the most basic functions of management, the
manager can make a good decision, think out well conceived plans, establish a
sound organisation structure, and even be well linked by his associates.
Communication is essential for achieving managerial and organisational
effectiveness. Good communication helps employees become more involved in their work and helps them develop a better understanding of their jobs.

By freely sharing information, the management takes employees into its confidence, prepares them for changes, avoids misunderstanding, and removes it if at all it develops, and makes them more knowledgeable about the problems and policies of the enterprise.

What you will learn in this course!

  • Establish communication processes to promote positive relationships within the policies and procedures of the entity.
  • Evaluate the effectiveness of the communication processes.
  • Recommend improvements to the effectiveness of communication processes.

Who this course is for?

This is for people who are already managers of functions or aspiring to become managers of functions. This course meets the needs of the sector and of the society by providing competent function managers who by being able to competently manage the communication process in their function, thereby contributing to the effective management of the function.

INTRODUCTION

  • Outcomes
    • Establish communication processes to promote positive relationships within the policies and procedures of the entity.
    • Evaluate the effectiveness of the communication processes.
    • Recommend improvements to the effectiveness of communication processes.

 

ESTABLISH COMMUNICATION PROCESSES TO PROMOTE POSITIVE RELATIONSHIPS WITHIN THE POLICIES AND PROCEDURES OF THE ENTITY

  • Outcome
    • Establish communication processes to promote positive relationships within the policies and procedures of the entity.
  • The entity’s communication strategy is analysed in terms of its intended application and how it is effectively being applied.
  • Communication processes are developed to accommodate inter and intra-function communication so that all parties within the function are kept informed of aspects and developments relevant to them
  • Specific tasks within the communication process are delegated to ensure outward reach of the process and how to manage it The communication process.

 

EVALUATE THE EFFECTIVENESS OF THE COMMUNICATION PROCESSES

  • Outcome
    • Evaluate the effectiveness of the communication processes.
  • Criteria are developed for the review and evaluation of communication processes
  • A feedback loop is explained to show how the function communicates with its internal and external stakeholders.
  • The information obtained is measured against the criteria developed to determine the effectiveness of the communication processes of the function.
  • The aspects of ethics and principles are assessed during the evaluation.

 

RECOMMEND IMPROVEMENTS TO THE EFFECTIVENESS OF COMMUNICATION PROCESSES

  • Outcome
    • Recommend improvements to the effectiveness of communication processes.
  • Barriers to the communication processes of the function are analysed so that the process to address them is focused and efficient
  • Strategies are developed to address each of the barriers identified and outlined
  • Principles of communication are addressed to promote open and honest communication

 

Multiple Choice Assessment

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