COURSES
Effective Communication Techniques
Course Code
12433
Both oral and written communication carries a deep impact on the people you work with and the situations under which you work. Communication is multi-faceted. It includes nonverbal communication, body language, listening, inflection, and written communication.
Meetings are very important for the work of any organisation. If meetings are used in the correct way, they can help an organisation to be efficient.
Business reports are usually written to inform, and the audience for the report can be any combination of internal, external, or both and/or technical, non-technical, or both. Business is all about selling a product, topic or concept. When making a business presentation, the most important thing is to know your material.
What you will learn in this course!
- Discuss and explain a range of written and oral communication techniques used in the workplace
- Lead discussions and chair meetings
- Generate a variety of workplace reports using various data gathering techniques
- Deliver presentations
Who this course is for?
For the purposes of this course, the learner is required to use a range of advanced written and oral communication techniques required when working in a supervisory and/or senior technical capacity in an organisation.
INTRODUCTION
- Outcomes
- Discuss and explain a range of written and oral communication techniques used in the workplace
- Lead discussions and chair meetings
- Generate a variety of workplace reports using various data gathering techniques
- Deliver presentations
DISCUSS AND EXPLAIN A RANGE OF WRITTEN AND ORAL COMMUNICATION TECHNIQUES USED IN THE WORKPLACE
- Outcome
- Discuss and explain a range of written and oral communication techniques used in the workplace
- Written and oral communication techniques used in the workplace
- Communications Skills – The Importance of Removing Barriers
- Nonverbal communication and body language
- Verbal Communication
- Written Communication
LEAD DISCUSSIONS AND CHAIR MEETINGS
- Outcome
- Lead discussions and chair meetings
- Lead Workplace Discussions
- Chairing Meetings
- Ten Commandments for the Chair
GENERATE A VARIETY OF WORKPLACE REPORTS USING VARIOUS DATA GATHERING TECHNIQUES
- Outcome
- Generate a variety of workplace reports using various data gathering techniques
- How do we get the information?
- Business Reports
- Determining the Objectives for the Information Needs Analysis
DELIVER PRESENTATIONS
- Outcome
- Deliver presentations
- Preparing and Delivering Presentations
- Preparing your Presentation
- Deliver a Winning Presentation
Multiple Choice Assessment
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$160
- Language: English
- Duration: 80 hours
- Skill Level: Intermediate
- Lessons: 5
- Quizes: 1
- Certificate of Completion
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